Breakdown, Puncture or Accident on a Rented Bike in Rishikesh: What to Do

Nobody plans for a puncture, a dead battery or a fall, but a rental is much easier when you know the first five minutes. If you rent a bike on rent in Rishikesh from us, message us on WhatsApp straight away: we are open 24 hours and would rather hear about a small problem than a big one. If the fault is with the vehicle, we replace it or fix it. This guide covers the steps that matter whoever you rent from.

First, make it safe

• Get yourself and the bike off the road, on to a flat, visible spot, away from blind bends.
• If anyone is hurt, deal with that first. Call 112, the national emergency number, for police, ambulance or fire.
• Switch off the engine. On a hill, use the side stand on firm ground and turn the front wheel towards the slope.
• Take a breath. Most problems turn out to be small.

Puncture or flat tyre

A puncture is the most common problem. Puncture repair is not included in the rental, so the repair itself is paid by the rider, but we will help: message us and we will send you a mechanic's number and help you find the nearest repair stall. Do not ride on a flat tyre, because it can damage the wheel and make the bike hard to control. In towns and on busy roads you will usually find a puncture stall close by. On remote stretches, share your live location on WhatsApp so we can help you work out the next step.

If the vehicle itself is at fault

If the problem is a fault with the vehicle, such as an engine, brake or electrical problem that is not caused by a fall or misuse, we either fix it or replace the vehicle. Tell us what is happening and where you are, and we will sort it out.

The bike will not start or stops running

• Check the fuel first. Fuel is not included in the rental, and running out is the most common reason a bike stops.
• Check the kill switch and that the side stand is up.
• On a scooty, check that the brake is held while pressing the starter.
• If none of this works, stop trying. Repeated starting can drain the battery. Call us.

If there is a fall or a collision

• Do not move anyone with a possible neck or back injury. Call 112.
• Photograph the vehicles, the road, the position and any damage before anything is moved, if it is safe to do so.
• Exchange names and numbers with anyone involved. Do not argue at the scene.
• Message us as soon as you can, so we can note what happened and guide you.

Protect yourself before it happens

Most disputes over damage come from what was or was not there at the start. Walk around the bike with us at handover and photograph every side, as in our guide on number plates, checkposts and deposits. Keep the papers that come with the bike, and carry your licence and ID, as set out in documents needed to rent a bike. Our rates and policies page lists the deposit and what is included.

Frequently asked questions

Who do I call if my rented bike breaks down?

Message us on WhatsApp with your live location. We are open 24 hours, and if the fault is with the vehicle we fix it or replace it.

Is puncture repair included in the rental?

No. The repair is paid by the rider, but we will send you a mechanic's number and help you find a repair stall.

What should I photograph after an accident?

The vehicles, the road, the position and the damage, before anything is moved, if it is safe.

What is the emergency number in India?

112 reaches police, ambulance and fire.